Terms and Conditions

I. General provisions

1. These Terms and Conditions set out the rules and conditions for using the POLNIER online shop, operated by Monika Wadowska, with its registered office at ul. Beskidzkiej 65a, 34-125 Sułkowice, NIP: 5512580517, REGON: 363448860, hereinafter referred to as the “Seller”.
2. The online shop is available at https://polnier.pl and https://polnier.com and is intended for orders placed by customers carrying on business activities, hereinafter referred to as “Customers”.
3. These Terms and Conditions do not apply to consumers within the meaning of art. 22(1) of the Civil Code.
4. By starting to use the shop, the Customer accepts these Terms and Conditions.
5. All information published in the shop constitutes an invitation to enter into a contract within the meaning of art. 71 of the Civil Code.
6. The shop and these Terms and Conditions apply exclusively to transactions between the Seller and the Customer concerning the sale of stainless steel equipment for crematoria, mortuaries and funeral homes offered by POLNIER.

II. Definitions

• Shop – the online shop available at polnier.pl and polnier.com, through which Customers can place orders.
• Seller – [pełna nazwa firmy], operating under the POLNIER brand.
• Customer – an entity carrying on business activities that has an active account in the Shop or places an order.
• Account – an individual Customer panel for placing orders and viewing transaction history.
• Product – goods offered for sale in the Shop, in particular cold chambers, embalming tables, body trolleys, trays, accessories, cabinets and technical furniture.
• Order – the Customer’s declaration of intent to enter into a contract for the sale of a Product.

III. Customer account

1. An account is created after the Customer provides company details and the Seller verifies them.
2. The Customer is fully responsible for the accuracy of the details provided during registration.
3. The Customer undertakes to update their details if they change.
4. Access to the account may be granted only to authorised persons.

IV. Orders

1. Orders are placed through the Shop.
2. Placing an order does not constitute the conclusion of a contract. The contract is concluded when the Seller confirms acceptance of the order.
3. The Seller reserves the right to refuse to fulfil an order without giving a reason.
4. Orders are fulfilled in accordance with individually agreed commercial terms.
5. Prices shown in the Shop are net prices and do not include VAT.

V. Delivery and receipt of goods

1. Deliveries are made according to a schedule agreed individually with the Customer.
2. The Customer may choose shipment of the finished product or delivery with installation at the Customer’s premises.
3. The risk of accidental loss of or damage to the Products passes to the Customer when the Product is handed over to the carrier.
4. The Customer must inspect the goods upon receipt and report any damage without delay.

VI. Warranty and claims

1. The Seller provides a warranty on Products for a period of 24 months, with the option to extend it on individually agreed terms.
2. The Customer must report physical defects in a Product without delay and no later than 3 working days from the date of receipt.
3. Claims are considered within 14 working days.
4. The Seller is not liable for damage occurring during transport if the transport was arranged by the Customer.

VII. Ownership and restrictions on use

1. All content published in the Shop, including photographs, descriptions and technical drawings, is protected by copyright.
2. The Customer may not copy or share content published in the Shop without the Seller’s consent.

VIII. Confidentiality

1. The parties undertake to keep all commercial, technical and organisational information confidential.
2. The confidentiality obligation applies for 24 months after the end of the business relationship.

IX. Processing of personal data

1. The Seller processes personal data in accordance with the GDPR.
2. The Customer has the right to access and correct their data and to request its deletion.
3. Detailed information on data processing can be found in the Privacy Policy.

X. Liability and force majeure

1. The Seller is not liable for damage arising from circumstances beyond its control, including force majeure, disruptions to the Internet or delays by courier companies.
2. The Seller is not liable for lost profits.

XI. Final provisions

1. The Seller reserves the right to amend these Terms and Conditions. Amendments take effect when published in the Shop.
2. Matters not covered by these Terms and Conditions are governed by the provisions of the Civil Code.
3. Disputes arising in connection with the use of the Shop will be resolved by the court with jurisdiction over the Seller’s registered office.